Food and Beverage Services - NC II (Curriculum Guide)
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Curriculum Guide | PDF

Published on 2022 January 11th

Description: Curriculum Guide of K to 12 Senior High School TVL Track Specialized Subject –

Objective

Curriculum Information

Education Type	K to 12
Grade Level	Grade 12
Learning Area
Content/Topic	PERSONAL ENTREPRENEURIAL COMPETENCIES (PECs) ENVIRONMENT AND MARKET (EM) PREPARE THE DINING ROOM/RESTAURANT AREA FOR SERVICE (AS) WELCOME GUESTS AND TAKE FOOD AND BEVERAGE ORDERS (GO) PROMOTE FOOD AND BEVERAGE PRODUCTS (PP) PROVIDE FOOD AND BEVERAGE SERVICES TO GUESTS (SG) PROVIDE ROOM SERVICE (RS) RECEIVE AND HANDLE GUEST CONCERNS (GC)
Intended Users	Educators
Competencies	Lo 1. recognize personal entrepreneurial competencies and skills (pecs) needed in food and beverage services Lo 1. recognize and understand the market in food and beverage services Lo 2. recognize the potential customer/ market in food and beverage services Lo 3. create new business ideas in food and beverage services by using various techniques Lo 4. develop a product/service in food and beverage services Lo 5. select a business idea based on the criteria and techniques set Lo 6. develop a brand for the product Lo 1. take table reservations Lo 2. prepare service stations and equipment Lo 3. set-up tables in the dining area Lo 4. set the mood/ambiance of the dining area Lo 1. welcome and greet guests Lo 2. seat the guests Lo 3. take food and beverage orders Lo 4. liaise between kitchen and dining areas Lo 1. know the product Lo 2. undertake suggestive selling Lo 3. carry out upselling strategies Lo 1. serve food orders Lo 2. assist the diners Lo 3. perform banquet or catering food service Lo 4. serve beverage orders Lo 5. process payments and receipts Lo 6. conclude food service and close down dining area Lo 7. manage intoxicated persons Lo 1. take and process room service orders Lo. 2 set-up trays and trolleys Lo 3. present and serve food and beverage orders to guests Lo 4. present room service account Lo 5. clear away room service equipment Lo 1. listen to the customer’s complaint Lo 2. apologize to the customer Lo 3. take proper action on the complaint Lo 4. record complaint

Copyright Information

Copyright	Yes
Copyright Owner	Department of Education
Conditions of Use	Use, Copy, Print

Technical Information

File Size	535.09 KB
File Type	application/pdf