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Competencies
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Lo 1. plan and prepare for task to be
undertaken.
Lo 2. input data into computer.
Lo 3. access information using computer.
Lo 1. seek information on the industry.
Lo 2. update industry knowledge
Lo 1. follow hygiene procedures.
Lo 2. identify and prevent hygiene risks
Lo 4. produce/output data using
computer system.
Lo 5. maintain computer equipment and
systems.
Lo 1. follow workplace procedures for
health, safety and security practices.
Lo 2. deal with emergency situations.
Lo 3. maintain safe personal presentation
standards.
Lo 1. greet customer.
Lo 2. identify customer needs.
Lo 3. deliver service to customer.
Lo 4. handle queries through telephone,
fax machine, internet and email.
Lo 5. handle complaints, evaluation and
recommendations.
Lo 1. clean bar, equipment and tools.
Lo 2. clean and maintain public areas.
Lo 1. prepare and mix a range of
cocktails.
Lo 2. prepare and mix a variety of non-
alcoholic concoctions.
Lo 3. use, clean and maintain bar tools,
equipment and machinery for mixing
cocktails and non-alcoholic concoctions.
Lo 1. explain different types of wines to
customer.
Lo 2. recommend appropriate wine and
food combinations to customers.
Lo 3. prepare wine, glasses and
accessories for service.
Lo 4. open and serve wine.
Lo 5. check wine for faults.
Lo 1. set up and prepare machine and
equipment.
Lo 2. dose and tamp coffee.
Lo 3. extract espresso.
Lo 1. prepare milk and equipment.
Lo 2. foam the milk.
Lo 3. steam the milk.
Lo 1. take orders of guests.
Lo 2. prepare espresso-based beverages.
Lo 3. prepare and serve brewed coffee.
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