Front Office Services (Curriculum Guide)
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Curriculum Guide | PDF

Published on 2022 January 11th

Description: Curriculum Guide of K to 12 Senior High School TVL Track Specialized Subject – FRONT OFFICE SERVICES Curriculum Guide for Grade 11

Objective

Curriculum Information

Education Type	K to 12
Grade Level	Grade 11
Learning Area
Content/Topic	PERSONAL ENTREPRENEURIAL COMPETENCIES ENVIRONMENT AND MARKET (EM) USE TOOLS, EQUIPMENT, AND PARAPHERNALIA (UT) PERFORM MENSURATION AND CALCULATIONS (MC) PRACTICE OCCUPATIONAL HEALTH AND SAFETY (OHS) PROCEDURES INTERPRET DESIGN AND LAYOUT (ID) RECEIVE AND PROCESS RESERVATIONS (RR) OPERATE COMPUTERIZED RESERVATION SYSTEM (OR) PROVIDE ACCOMMODATION RECEPTION SERVICES (PR) CONDUCT NIGHT AUDIT (CA) PROVIDE CLUB RECEPTION SERVICES (CR) PROVIDE PORTER SERVICES (PS)
Intended Users	Educators
Competencies	Lo 1. recognize pecs needed in front office services Lo 1. generate a business idea that relates with a career choice in fos Lo 1. perform after-care activities for tools, equipment, and paraphernalia Lo2. conduct self-evaluation on the required performance Lo 1. perform simple calculations Lo2. conduct self-evaluation on required performance Lo 1. read and interpret frontoffice reception area Lo2. conduct self-evaluation on the required performance Lo1. receive reservation request Lo 2. record details of reservation Lo 3. update reservations Lo4. advise others on reservation details Lo5. conduct self evaluation on the required performance rating Lo 1. access and manipulate reservation system information Lo 2. create and process reservations Lo 3. send and receive reservation communications Lo4. conduct self-evaluation on the required performance rating Lo1. prepare for guest arrival Lo 2. welcome and register guests Lo 3. generate and check guest accounts for accuracy Lo 4. prepare front office records and reports Lo5. conduct self-evaluation on the required performance rating Lo 1. monitor financial transactions Lo2. complete routine records and reports Lo3. conduct self-evaluation on the required performance rating Lo 1. provide information on club services and process memberships Lo 2. monitor entry to club Lo3. conduct self-evaluation on the required performance rating Lo1. handle guest arrival and departures Lo 2. handle guest luggage Lo 3. respond to request for bell desk services Lo4. conduct selfevaluation on the required performance Lo1. handle guest arrival and departures Lo 2. handle guest luggage Lo 3. respond to request for bell desk services Lo4. conduct selfevaluation on the required performance

Copyright Information

Copyright	Yes
Copyright Owner	Department of Education- Central Office
Conditions of Use	Use, Copy, Print

Technical Information

File Size	606.19 KB
File Type	application/pdf