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  1. —PERSONAL ENTREPRENEURIAL COMPETENCIES

Front Office Services (Curriculum Guide)
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Curriculum Guide  |  PDF

Published on 2022 January 11th

Description
Curriculum Guide of K to 12 Senior High School TVL Track Specialized Subject – FRONT OFFICE SERVICES Curriculum Guide for Grade 11
Objective

Curriculum Information

Education Type K to 12
Grade Level Grade 11
Learning Area
Content/Topic PERSONAL ENTREPRENEURIAL COMPETENCIES ENVIRONMENT AND MARKET (EM) USE TOOLS, EQUIPMENT, AND PARAPHERNALIA (UT) PERFORM MENSURATION AND CALCULATIONS (MC) PRACTICE OCCUPATIONAL HEALTH AND SAFETY (OHS) PROCEDURES INTERPRET DESIGN AND LAYOUT (ID) RECEIVE AND PROCESS RESERVATIONS (RR) OPERATE COMPUTERIZED RESERVATION SYSTEM (OR) PROVIDE ACCOMMODATION RECEPTION SERVICES (PR) CONDUCT NIGHT AUDIT (CA) PROVIDE CLUB RECEPTION SERVICES (CR) PROVIDE PORTER SERVICES (PS)
Intended Users Educators
Competencies Lo 1. recognize pecs needed in
front office services Lo 1. generate a business idea
that relates with a career choice
in fos Lo 1. perform after-care
activities for tools, equipment,
and paraphernalia Lo2. conduct self-evaluation on
the required performance Lo 1. perform simple calculations Lo2. conduct self-evaluation on
required performance Lo 1. read and interpret frontoffice
reception
area Lo2. conduct self-evaluation on
the required performance Lo1. receive reservation
request Lo 2. record details of
reservation Lo 3. update reservations Lo4. advise others on
reservation details Lo5. conduct self
evaluation on the required
performance rating Lo 1. access and manipulate
reservation system information Lo 2. create and process
reservations Lo 3. send and receive
reservation communications Lo4. conduct self-evaluation on
the required performance rating Lo1. prepare for guest arrival Lo 2. welcome and register
guests Lo 3. generate and check
guest accounts for accuracy Lo 4. prepare front office
records and reports Lo5. conduct self-evaluation on
the required performance rating Lo 1. monitor financial
transactions Lo2. complete routine records
and reports Lo3. conduct self-evaluation on
the required performance
rating Lo 1. provide information on
club services and process
memberships Lo 2. monitor entry to club Lo3. conduct self-evaluation on
the required performance rating Lo1. handle guest arrival and
departures Lo 2. handle guest luggage Lo 3. respond to request
for bell desk services Lo4. conduct selfevaluation
on
the
required

performance Lo1. handle guest arrival and
departures Lo 2. handle guest luggage Lo 3. respond to request
for bell desk services Lo4. conduct selfevaluation
on
the
required

performance

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Copyright Owner Department of Education- Central Office
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Technical Information

File Size 606.19 KB
File Type application/pdf