Published on 2022 January 11th
- Description
- Curriculum Guide of K to 12 Senior High School TVL Track Specialized Subject – FRONT OFFICE SERVICES Curriculum Guide for Grade 11
- Objective
Curriculum Information
| Education Type | K to 12 |
| Grade Level | Grade 11 |
| Learning Area | |
| Content/Topic | PERSONAL ENTREPRENEURIAL COMPETENCIES ENVIRONMENT AND MARKET (EM) USE TOOLS, EQUIPMENT, AND PARAPHERNALIA (UT) PERFORM MENSURATION AND CALCULATIONS (MC) PRACTICE OCCUPATIONAL HEALTH AND SAFETY (OHS) PROCEDURES INTERPRET DESIGN AND LAYOUT (ID) RECEIVE AND PROCESS RESERVATIONS (RR) OPERATE COMPUTERIZED RESERVATION SYSTEM (OR) PROVIDE ACCOMMODATION RECEPTION SERVICES (PR) CONDUCT NIGHT AUDIT (CA) PROVIDE CLUB RECEPTION SERVICES (CR) PROVIDE PORTER SERVICES (PS) |
| Intended Users | Educators |
| Competencies |
Lo 1. recognize pecs needed in front office services Lo 1. generate a business idea that relates with a career choice in fos Lo 1. perform after-care activities for tools, equipment, and paraphernalia Lo2. conduct self-evaluation on the required performance Lo 1. perform simple calculations Lo2. conduct self-evaluation on required performance Lo 1. read and interpret frontoffice reception area Lo2. conduct self-evaluation on the required performance Lo1. receive reservation request Lo 2. record details of reservation Lo 3. update reservations Lo4. advise others on reservation details Lo5. conduct self evaluation on the required performance rating Lo 1. access and manipulate reservation system information Lo 2. create and process reservations Lo 3. send and receive reservation communications Lo4. conduct self-evaluation on the required performance rating Lo1. prepare for guest arrival Lo 2. welcome and register guests Lo 3. generate and check guest accounts for accuracy Lo 4. prepare front office records and reports Lo5. conduct self-evaluation on the required performance rating Lo 1. monitor financial transactions Lo2. complete routine records and reports Lo3. conduct self-evaluation on the required performance rating Lo 1. provide information on club services and process memberships Lo 2. monitor entry to club Lo3. conduct self-evaluation on the required performance rating Lo1. handle guest arrival and departures Lo 2. handle guest luggage Lo 3. respond to request for bell desk services Lo4. conduct selfevaluation on the required performance Lo1. handle guest arrival and departures Lo 2. handle guest luggage Lo 3. respond to request for bell desk services Lo4. conduct selfevaluation on the required performance |
Copyright Information
| Copyright | Yes |
| Copyright Owner | Department of Education- Central Office |
| Conditions of Use | Use, Copy, Print |
Technical Information
| File Size | 606.19 KB |
| File Type | application/pdf |