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Competencies
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Lo1. get familiar with
geographical location and
physical characteristics of the
philippines
Lo2. express appreciation on
domestic tourism
Lo1. seek information about the
industry
Lo2. update industry knowledge
Lo 1. follow hygiene procedures
Lo 2. identify and prevent
hygiene risks
Lo1. plan and prepare for tasks
to be undertaken
Lo2. input data into computer
Lo3. access information using
computer
Lo4. produce output/data using
computer system
Lo1. follow workplace procedures
for health, safety and security
practices
Lo2. deal with emergency
situations
Lo3. maintain safe personal
presentation standards
Lo1. greet customer
Lo2. identify customer’s needs
Lo3. handle queries through
telephone/mobile phone, fax
machine, internet. email and
social network sites
Lo4. handle complaints,
evaluation and
recommendations
Lo1. access and update
attraction/theme park information
Lo2. provide assistance and
information
Lo3. resolve guest complaints and
concerns
Lo1. monitor and maintain access
to attraction areas
Lo2. monitor crowds
Lo1. present information to
customers
Lo2. enhance the presentation of
information
Lo3. liaise with team members
Lo1. prepare and inspect ride
location
Lo2. prepare to start the ride cycle
Lo3. prepare ride documentation
and reports
Lo1. load, observe and unload the
ride
Lo1. monitor safety around water
Lo2. assist and rescue customers
Lo3. provide emergency care
Lo4. provide reports on
emergencies
Lo1. prepare games location for
customers
Lo2. inspect games prior to
opening
Lo3. conduct games operations
Lo4. clean and maintain games
Lo1. make games announcements
Lo2. present and conduct games
Lo1. prepare animal
enclosure/exhibit for customer
Lo2. monitor the enclosure/exhibit
Lo3. clean, maintain, and close
down enclosure/exhibit
Lo4. use and care for equipment
Lo5. complete reports and
documentation
Lo1. feed and water animals
Lo2. assist with general animal
care
Lo3. assist with animal health care
Lo4. identify and act on potential
risks in animal enclosures
Lo5. update and maintain animal
records
Lo1. identify animals requiring
rescue
Lo2. participate in animal rescue
Lo1. offer information to
customers
Lo2. respond to customer
questions about animals
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