Providing Effective Customer Service (PEC)

Lesson Plan  |  PDF

Published on 2019 March 5th

This lesson plan will help teachers develop learners' understanding of body language to use effectively in providing customer assistance.
1. Describe body language
2. Appreciate importance of body language in identifying customer's need
3. Tune in to subtleties of body language interpreting its meaning in accordance to interpersonal behavior

Curriculum Information

K to 12
Grade 10
Technology and Livelihood Education
Home Economics Front Office Services
Assess personalentrepreneurialcompetencies

Copyright Information

Maria Julia D. Belolo
Maria Julia D. Belolo
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Technical Information

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