This learning exemplars will help learners to demonstrate an understanding of environment and market that relate to the field with career choice in Front Office Services. Learners will independently generate a business idea based on the analysis of environment and market in Front Office Services.
Objective
Curriculum Information
Education Type
K to 12
Grade Level
Grade 7, Grade 8, Grade 9, Grade 10
Learning Area
Technology and Livelihood Education, TVL
Content/Topic
Home Economics Front Office
Home Economics Front Office Services
Intended Users
Educators, Learners
Competencies
Assess personal entrepreneurial competencies
Understand the business environment and business ideas
Understand the business environment and business ideas
Receive reservation request
Record details of reservation
Update reservations
Advise others on reservation details
Conduct selfevaluation on the requiredperformance rating
Access and manipulate reservation system information
Create and process reservations
Send and receive reservation communications
Conduct selfevaluation on the required performance rating
Prepare for guest arrival
Welcome and register guests
Generate and check guest accounts for accuracy
Prepare front office records and reports
Conduct selfevaluation on the required performance rating
Monitor financial transactions
Complete routine records and reports
Conduct selfevaluation on the required performancerating
Provide information on club services and process memberships
Monitor entry to club
Conduct selfevaluation on the required performance rating
Handle guest arrival and departures
Handle guest luggage
Respond to request for bell desk services
Conduct selfevaluation on the required performance
Assess personalentrepreneurialcompetencies
Understand thebusiness environment andbusiness ideas
Understand thebusiness environment andbusiness ideas
Receive reservationrequest
Record details ofreservation
Update reservations
Advise others onreservation details
Conduct selfevaluation on the requiredperformance rating
Access andmanipulate reservationsystem information
Create and processreservations
Send and receivereservationcommunications
Conduct selfevaluationon the requiredperformance rating
Prepare for guestarrival
Welcome andregister guests
Generate and checkguest accounts foraccuracy
Prepare front officerecords and reports
Conduct selfevaluationon the requiredperformance rating
Monitor financialtransactions
Complete routinerecords and reports
Conduct selfevaluationon therequired performancerating
Provide informationon club services andprocess memberships
Monitor entry toclub
Conduct selfevaluationon the requiredperformance rating
Handle guest arrival anddepartures
Handle guest luggage
Respond to requestfor bell desk services
Conduct selfevaluationon the requiredperformance
