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Competencies
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Lo1. access information on an
automated system
Lo2. check and download
information
Lo1. develop destination
knowledge
Lo2. update destination
knowledge
Lo3. provide destination
information and advice
Lo 1. identify and access product
information
Lo 2. interpret product
information
Lo1. identify customer needs
Lo2. suggest products to meet
customer needs
Lo3. provide product
information and advice
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