In this module, you will learn how to use the telephone in a courteous and
effective manner. You will also learn how to choose the right words for
different situations in the workplace. All this knowledge will be very useful to
people who use the telephone, especially at work or in the office.
Objective
After studying this module, you should be able to:
? communicate clearly on the telephone to express some basic
information; and
? use appropriate words/phrases in the workplace such as expressions
for the following:
– greetings,
– leave-taking,
– offering help, and
– giving apology.
Curriculum Information
Education Type
Grade Level
Elementary
Learning Area
Critical thinking and problem solving
Content/Topic
Intended Users
Learners, Students
Competencies
Copyright Information
Copyright
Yes
Copyright Owner
Bureau of Alternative Learning (BALS), DepED Complex, Meralco Ave., Pasig City
